PRO-TECT Warranty & Returns Policy
Last Updated: 16 July 2026
At PRO-TECT, we take pride in the quality of our products. If you experience a problem with an item purchased from us, we're here to help. This Warranty & Returns Policy explains your rights under our manufacturer's warranty and your statutory rights as a consumer.
Nothing in this policy limits or excludes your legal rights under the Consumer Rights Act 2015 (for UK customers), the Consumer Contracts Regulations 2013 (where applicable), or any mandatory consumer protection laws that apply in your country of residence within the European Union.
---
Manufacturer's Warranty
2-Year Limited Manufacturer's Warranty
PRO-TECT warrants that its products will be free from defects in materials and workmanship under normal consumer use for a period of two (2) years from the date of purchase.
This warranty applies only to the original purchaser and is not transferable unless required by applicable law.
The warranty covers manufacturing defects only and does not cover damage caused by misuse, accidental damage, normal wear and tear, or other exclusions listed below.
---
Products Covered
The warranty applies to products purchased directly from:
- The official PRO-TECT website
- Official PRO-TECT stores or marketplaces operated by PRO-TECT
- Authorised PRO-TECT retailers
If you purchased your product from an unauthorised seller, we may ask for additional proof that the product is genuine before processing a claim.
---
What Is Covered
Where a genuine manufacturing defect occurs during the warranty period, PRO-TECT may, at its discretion:
- Repair the product;
- Replace the product with the same or an equivalent model; or
- Refund the purchase price where repair or replacement is not appropriate or reasonably available.
Examples of manufacturing defects may include:
- Faults in materials
- Faults in workmanship
- Product failures occurring during normal intended use that are not caused by accidental damage or misuse
---
What Is Not Covered
The manufacturer's warranty does not cover:
- Normal cosmetic wear from everyday use
- Scratches, scuffs, fading or discolouration caused by regular use
- Damage caused by drops, impacts or accidents
- Damage resulting from misuse, abuse or improper handling
- Improper installation or removal of the product
- Damage caused by unauthorised repairs or modifications
- Damage caused by fire, flooding or other external events
- Commercial or rental use where the product was not intended for such use
- Counterfeit or non-genuine PRO-TECT products
- Damage to devices or other personal property used with the product
---
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer support team and provide:
- Your order number or proof of purchase
- Your full name and contact details
- A description of the issue
- Clear photographs or a short video showing the fault
Where necessary, we may ask you to return the product for inspection before approving your claim.
Please do not dispose of the product until your claim has been completed, as this may prevent us from assessing your warranty request.
---
Replacement Products
Where we replace a product under warranty, the replacement will continue to benefit from the remaining period of the original warranty or 90 days from the date of replacement (whichever provides the longer period), unless otherwise required by applicable law.
---
Product Care
To help maximise the lifespan of your product, we recommend:
- Cleaning it regularly using appropriate methods
- Inspecting moving or detachable parts where applicable
- Avoiding unnecessary force or misuse
- Using the product only for its intended purpose
Failure to follow reasonable care instructions may affect your warranty where the damage results from misuse.
Returns
Change of Mind Returns
If you purchase directly from PRO-TECT online and change your mind, you may return your unused product within 30 days of delivery for a refund.
To qualify:
- The item must be unused.
- It should be returned in its original packaging where reasonably possible.
- Any free promotional items included with the purchase should also be returned.
Customers are responsible for return postage unless the return is due to our error or the item is faulty.
Refunds will be processed using the original payment method after the returned goods have been received and inspected.
---
Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrect or develops a manufacturing defect, please contact us as soon as reasonably possible.
Where your claim is accepted, PRO-TECT will cover reasonable return shipping costs where required by law or otherwise agreed.
Your statutory rights relating to faulty goods remain unaffected.
---
UK Consumer Rights
If you are purchasing as a consumer in the United Kingdom, your rights under the Consumer Rights Act 2015 apply.
Products must be:
- Of satisfactory quality;
- Fit for their intended purpose; and
- As described.
Where goods do not meet these requirements, you may be entitled to a repair, replacement, price reduction or refund depending on the circumstances and the time since purchase.
---
EU Consumer Rights
If you reside in a member state of the European Union, you benefit from any mandatory consumer rights available under the laws of your country. This manufacturer's warranty is provided in addition to those statutory rights and does not replace or limit them.
---
Limitation of Liability
Nothing in this policy excludes or limits liability where such limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
Subject to the above, PRO-TECT shall not be liable for indirect or consequential losses, including loss of data, loss of business or damage to third-party devices, except where required by applicable law.
Our total liability under this warranty shall not exceed the amount paid for the relevant product, unless a greater remedy is required by law.
---
Contact Us
If you need assistance with a warranty claim or return, please contact our customer support team.
When contacting us, please include:
- Order number
- Full name
- Email address
- Description of the issue
- Supporting photographs where applicable
We aim to respond to all enquiries as quickly as possible and will work with you to resolve any issues fairly and efficiently.